At Family & Child Empowerment Services (FACES) SF, we envision a future where all families have what they need to live, grow, and thrive in San Francisco. We provide families with high-quality early childhood education; after-school and summer enrichment; job support, training, and placement; and comprehensive family support services and referrals. We work across the city, with a focus in Bayview (early childhood and afterschool/summer enrichment program), Hayes Valley (our infant-toddler site), Haight-Ashbury (preschool), Vis Valley (workforce development and community support), and 36 family childcare homes across the city.
The Chief Program Officer (CPO) is a critical leader at FACES SF — the CPO manages and improves programs that partner with and strengthen families, with a focus on early childhood education, holistic health and wellness, and economic stability and mobility. As a member of the senior leadership team, the CPO contributes to strategic planning, annual goal-setting, budgeting, fundraising, performance management, and program evaluation. The CPO supervises a team of department program leaders in child development, family support and wellness, and workforce development. Working closely with colleagues on the Executive Team, the CPO will ensure we build a high-quality program that connects families (both children and caregivers) to personalized educational, economic, emotional, and environmental support during critical growth periods. While we have been providing services since 1889, we are at the early stages of developing this model, and so this role is a good fit for an experienced leader who thrives in “learning organizations” and is excited to build innovative and impactful programs.
WHAT YOU’LL DO:
Program Design and Evaluation (30%):
- Through deep collaboration with both internal and external leaders and partners, define program models and ensure our various program teams and departments are integrated into a coherent overall model that can demonstrate impact
- Identify and implement a set of shared tools, data, software, and resources as needed to create a holistic “Two Generation” model of support
- Work alongside the VP, Operations and Growth and the Learning and Evaluation Manager to create tools and systems (i.e. performance and compliance dashboards) to assess program impact and effectiveness
- Use values-based design and decision-making, grounded in anti-racist systems thinking, to improve the full range of programmatic processes and systems, particularly those affecting students of color, students with special needs, English language learners, and families experiencing generational poverty
Leadership and Staff Coaching and Development (30%)
- Identify the strengths and areas for development of the senior program leadership team and support them through goal setting, reflection, coaching, team-building, and prioritization
- Work closely with site supervisors and the People & Culture team to develop, implement, and continuously improve an evidence-based, hands-on, and engaging professional development and training model that supports staff to develop skills and mindsets that lead to greater impact for children and families
- Partner with department leaders and site supervisors and the People & Culture team to develop and implement equity-centered recruitment, hiring, and onboarding processes
- Coach direct reports through difficult judgment calls, decisions, and crisis situations as needed
Program Budgeting, Compliance, and Operations (20%)
- Work closely with the finance, operations, and compliance teams to ensure programs are meeting contractual, health, and safety goals, including but not limited to: child health and safety, nutritional requirements, facility requirements and upgrades, environmental health and safety, etc.
- Collaborate with the program team and People & Culture team to ensure staff are in compliance with all requirements, such as required training, credentialing, labor law, ratios, etc.
- In consultation with the finance team, ensure that program teams are setting, monitoring, and adjusting budgets that align with programmatic needs while maintaining fiscal control, and ensure expense compliance consistent with audit requirements
Organizational Planning and Leadership (20%):
- Serve on the executive team of FACES SF, contributing to our strategic planning, annual goal-setting, budgeting, and marketing/communications
- Collaborate with the development team and CEO to develop proposals and solicit funding for innovative new projects likely to lead to greater innovation and impact
- Serve on city, state, and national panels, working groups, and forums as needed to advance our organizational goals and mission
- General: A seasoned program leader with 12+ years of program development experience, especially with historically marginalized families and communities; 7-10 years of team management experience. Local Bay Area experience is a plus but not required, particularly in multicultural and multilingual settings.
- Education: Master’s degree in education, social work, public policy, family development, or equivalent experience and knowledge required; Spanish/Mandarin/Cantonese is a plus but not required.
- Core Content knowledge: A deep understanding of best practices in program design as well as experience in early childhood education in urban settings with public funding is strongly preferred; knowledge of relationship-building, mental health services, family program development and evaluation is required. An understanding of child development, trauma, and toxic stress, particularly as they relate to historically underserved populations, is critical for this role. A desire to learn about and integrate workforce development models to support economic opportunity is required.
- Non-profit skills: Strong knowledge base around staff management and coaching; program budgeting and operations; participant enrollment and impact evaluation; partnership development; data management; government and private funder relationships; and health and safety regulations.
- Highly proficient communication skills, including in-person and virtual presentations, social media outreach, all-staff training, and effective 1:1 and team communication.
- Ability to collaborate and connect with a wide range of stakeholders.
- Ability to meet required state, federal, local, and CDC standards (including but not limited to fingerprint clearance, negative TB test, First Aid, CPR)
- A deep commitment to aligning all our program practices to FACES SF values, especially around equity, inclusion, and belonging for all our stakeholders.
- Strong passion for our mission and a desire to humbly reflect and grow in pursuit of that mission.
- A sense of humor! We believe that joy and justice go hand in hand!
WHAT WE OFFER:
- Base salary range is $150,000-$170,000 depending on experience, education, and qualifications
- Healthcare premiums 100% paid for employees and 25% paid for dependents
- Three weeks of vacation, a paid one-week winter closure between Christmas and New Year’s, ten sick days, and ten paid holidays
- A retirement plan with an employer match up to 7% of your salary
- Ongoing professional development for all staff
- A chance to positively impact the lives of children and their families
- Opportunity to join a movement to achieve educational, economic, and racial justice!
- A fun, dynamic and collaborative working environment
To apply: Please send your resume and brief note re: your interest in this role to firstname.lastname@example.org
FACES SF is a welcoming workplace for all. We embrace diversity in every form — race and culture, gender identity, sexuality, country of origin, religion, and/or ability. Candidates with diverse backgrounds and lived experiences are strongly encouraged to apply.
FACES SF is an Equal Employment Opportunity Employer.