Family Support Coordinator

At Family & Child Empowerment Services (FACES) SF, we envision a future where all families have what they need to live, grow, and thrive in San Francisco. We provide families with high-quality early childhood education; job support, training, and placement; and comprehensive family support services and referrals. Our mission is to empower families who live and work in San Francisco to transform their futures through evidence-based educational and economic opportunities. 

Position Summary 

The Family Support Specialist is an integral part of our Student and Family Support Program, serving families of children ages 0 to 5 in our Family Child Care Network (FCCHEN). The Family Support Specialist has an in-depth understanding of the challenges of our families and children and the experience to facilitate a range of community and family support services as needed, including enrollment in our program. We are looking for an individual who can form impactful working relationships with a diverse set of people. Someone enthusiastic about working with families, has a strengths-based non-judgmental approach when working with clients and has a strong understanding of the value and purpose of family childcare. 

What you’ll do: 

  • Help provide or refer trauma-informed crisis management for students and families, as appropriate
  • Support the enrollment process and develop children’s transition plans; provide information and resources to families on Kindergarten registration/ transition process
  • Work collaboratively with the Program manager to collect the enrollment paperwork and process families eligibility information (50% of duties)
  • Provides referrals, advocates, and serves as the liaison for additional family services, such as Support for Families with Special Needs, etc.
  • Partner with families in assessing their needs, developing action plans toward goals, making appropriate referrals to community resources and facilitating linkage to services Coordinate/facilitate caregiver support groups and workshops, such as child development, stress management, money management, etc. as needed
  • Collaborate with FCCHEN team, providers, FACES SF programs and community agencies to support family well-being
  • Document all client contacts, action plans and summaries of client progress Meet in weekly individual and group supervision meetings with supervisor and team members to discuss client activities and any relevant issues
  • Monitor/coordinate monthly family engagement activities, parent workshops and community events
  • Monitor/coordinate workshops to address challenges faced by our families and strengthen their knowledge of and access to community resources
  • Plan, coordinate and actively participate in and document family engagement activities


  • Bachelor’s degree in Social work, Psychology or related field 
  • Bilingual in English and Mandarin/Cantonese highly preferred 
  • Minimum of two years of experience in providing child and/or family therapy to complex populations 
  • Knowledge of trauma informed care practices and the ability to demonstrate and apply them Knowledge and understanding of parenting challenges, child development, children and families with special needs, including behavioral and emotional issues 
  • Experience with facilitating workshops and trainings 
  • Connection and access to community resources, and skills in developing and maintaining collaborative working relationships with community services providers 
  • Commitment to working with families from marginalized communities
  • Effective and compassionate communication and interpersonal skills
  • Ability to work cooperatively and independently with initiative and enthusiasm Ability to handle sensitive information in a confidential manner
  • Proficiency with all Microsoft Office applications and electronic client management systems Ability to meet required state, federal, local, and CDC standards (including but not limited to fingerprint clearance, negative TB test, First Aid, CPR)
  • COVID-19 vaccinated strongly preferred (weekly testing required for unvaccinated staff) Able and willing to travel between our centers as needed
  • A deep commitment to aligning all program practices to FACES SF values, especially around equity, inclusion, and belonging for all our stakeholder
  • Strong passion for and a desire to humbly reflect, learn, and grow in pursuit of our mission A sense of humor- we believe joy and justice go hand in hand!


  • Hourly rate from $33 – $36, based on experience and qualifications
  • Healthcare premiums 100% paid for employees and 25% paid for dependents 
  • Three weeks of vacation, ten sick days, ten paid holidays, and a paid one-week winter closure between Christmas and New Year’s 
  • A retirement plan with an employer match up to 7% of your salary 
  • A chance to positively impact the lives of children and their families 
  • Opportunity to join a movement to achieve educational, economic, and racial justice! A fun, dynamic and collaborative working environment 

To apply: Please send your resume and brief note re: your interest in this role to

FACES SF is a welcoming workplace for all. We embrace diversity in every form- race and culture, gender identity, sexuality, country of origin, religion, and/or ability. Candidates with diverse backgrounds and lived experiences are strongly encouraged to apply. 

FACES SF is an Equal Employment Opportunity Employer.