VVJC Program Manager


Family & Child Empowerment Services (FACES) SF provides families who live and work in San Francisco with high-quality early childhood education and enrichment; job support, training, and placement; and comprehensive family support services and referrals. Our mission is to empower families who live and work in San Francisco to transform their futures through educational and economic opportunities.



FACES SF is seeking a talented individual who is committed to envisioning, facilitating and actualizing creative solutions that will help low-income individuals and families become socioeconomically self-sufficient. The Program Manager is responsible for oversight of the client base and referral system for Sunnydale residents, as well as connecting them to the VVSF collaborative agencies. The Program Manager will build and strengthen their team to oversee and foster the growth of the program through partnerships in the business community, local neighborhoods, government, and nonprofit sectors of San Francisco. This individual will also be able to envision and build a continuum of referral services integrated within VVSF and family support programs. This is a full time, exempt position and reports directly to the VVJC Deputy Director.

Minimum Qualifications: 

  • Undergraduate Degree in Business, Social work, or related field OR, three or more years of experience in vocational and educational programming, two or more years in supervisory role, or an equal combination of education and experience
  • Proficient with MS Office (MS Word, MS Excel, MS PowerPoint, etc.) 
  • Ability to teach job readiness skills, provide job coaching/ retention services to clients 
  • Knowledge of and connections to San Francisco area businesses, job related government programs, and community services for low-income families 
  • Understanding of the service delivery system needs and expectations in San Francisco 
  • Ability to interact positively with diverse staff, clients, and community members 
  • Well organized and flexible: detail orientated with the ability to think and plan strategically 
  • Strong work ethic and have the ability to work with autonomy and as a part of a team 
  • Excellent verbal and written communication skills 
  • Impeccable customer service skills 
  • Familiarity with the Workforce Central System, Workforce Investment Act (WIA guidelines – Monitor WIA policies and information systems that support data integrity and meet accuracy standards. Enters the information in the data system-Workforce Central. Submits monthly job development, interview and placement reports for WIA and Universal clients and other ad hoc reports 

Preferred Qualifications:

  • Skilled in presentation and written communication; ability to facilitate outcome reporting to senior leadership 
  • Knowledge of and connections to San Francisco area businesses, job-related government programs, and community services for low-income families 
  • Well organized and flexible; detail oriented with the ability to think and plan strategically
  • Understands special social/employment needs of diverse groups with the ability to adapt materials/services to address these needs.  Cultural competency in working effectively. Respects and has knowledge of cultures, ethnicities, gender, sexual orientations and age groups other than one’s own, able to work effectively with all 
  • Bilingual preferred: English/Samoan, English/Spanish, or English/Cantonese/Mandarin

Duties and Responsibilities 

  • Oversee the staff and communicate regularly and efficiently with the Deputy Director 
  • Maintain and develop Faces SF VVNAP Facebook page and Web Page 
  • Main contact for the technical upgrades in Faces SF, and provide recommendations when needed 
  • Responsible for troubleshooting technical issues at all working sites when needed 
  • Identify the strength and weakness of the staff 
  • Brainstorm strategies in fulfilling projected and contractual expectations 
  • Analyze local labor market needs and research available employment and training opportunities
  • Contact and develop unsubsidized jobs and opportunities for pre-employment worksites in the public/private sectors 
  • Develop and maintain effective working relationships with employment service providers. 
  • Develop and maintain effective working relationships with employers
  • Assist job ready clients with job search and placement 
  • Compile data and statistical information and reports as needed 
  • Design and present employment training classes to participants (resume writing, interview skills, etc..) 
  • Write and edit training manuals, including forms and procedural memos and required; maintain curriculum and training materials; provide training material to staff 
  • Supervise, mentor, advise, and provide guidance to participants; establish and maintain participant files 
  • Assist participants in preparing forms, letters, and necessary paperwork for employments
  • Help write, edit and compose resumes and input on computer utilizing word processing and other software
  • Evaluate training needs for new and current participants; develop new training materials for programs to meet the needs of participants 
  • Prepare, complete reports on results of interviews including recommendations of employment possibilities and training requirements 
  • Develop employment plans 
  • Prepare statistical reports for management and staff regarding assessment activities 
  • Provide case management and career counseling for participants and make appropriate referrals to other services 
  • Refer jobseekers to the Sector Academy systems and other non-cohort based vocational training opportunities and workshops that are available through the Access Points
  • Conduct outreach to the target populations 
  • Coordinate the delivery of case management and career counseling for eligible participants 
  • Ensure that each eligible participants have a complete participant case file. Create and retain complete and ensure accuracy of files 
  • Responsible for collecting and submitting information/data for periodic performance reports 
  • Perform other duties as required. 

Physical Requirements:

  • Demonstrate the ability to meet and maintain requirements, federal, local, and FCS guidelines including, but not limited to, negative TB test and employment physical
  • Frequently lift a range of weight from ten to fifteen points to carry materials to meetings 
  • Must be able to travel via public transportation or personal/department vehicle for performance of duties. If driving, must have and maintain valid CA driver license, satisfactory driving record and auto insurance coverage


Please email your resume, attn: Lindsay Nieri, HR Director lnieri@facessf.org

FACES SF is proud of the diversity found in our organization and is an Equal Opportunity Employer.